FAQ

You can place your order directly on our website by adding your favorite products to the cart and checking out. Once your order is confirmed, you will receive a confirmation email or message with your order details. You can also place an order via our social media platforms or directly through call.

Orders within Nairobi are usually delivered within 1–2 business days, while orders outside Nairobi may take 2–5 business days depending on your location.

Yes, we offer same-day delivery for select locations within Nairobi if your order is placed before 1 PM. Please contact us on +254708811195 to confirm availability.

We connect you to our rider for orders within Nairobi. For long distance order, you have a option to chose which courier services you would like and we’ll deliver it to them.

If your order arrives damaged or incorrect, please reach out to us within 48 hours via support@cozymart.co.ke or call +254708811195. We’ll arrange for a replacement or refund right away.

You can return unused and undamaged items within 7 days of delivery. Visit our Return Policy page for more details on how to start a return or exchange.

We accept secure payments through, LOOP,  M-Pesa, credit/debit cards, and other online payment options at checkout. All transactions are encrypted to protect your information.

If your order hasn’t been shipped yet, you can contact us immediately at +254708811195 to make changes or cancel it. Once shipped, cancellations are not possible, but you may request a return after delivery.

Yes, we deliver across Africa only. However, we are working to expand our shipping options soon.

You can reach our friendly customer care team through:

• Phone: +254708811195

• Email: support@cozymart.co.ke

• Instagram / Facebook: @cozymartke